Policies – old

Tennis Center Policies

Membership Types:  Junior Membership, Adult Membership, Family Membership, WM Gold Membership, Military Membership, Student Membership

  1. Member Usage: McCormack-Nagelsen Tennis Center (MNTC) is a six court indoor facility located on the campus of William & Mary. Memberships include court time / ball machine usage based on availability as well as discounted programs, lessons, and merchandise.
  2. Check-In: Members must scan-in at the Front Desk and be prepared to show a valid membership card. ID. Guests must also visit the front desk prior to entering the facility. Players arriving for a court reservation must provide the name of the reservation-holder

 

  1. Daily Court Usage: A member may only reserve one court per day in advance. Once the previously scheduled reservation has past, the member may schedule another reservation for the same day, based on court availability. A member may not make multiple reservations for the same day. Multiple reservations per day are subject to cancellation by MNTC staff members.

 

  1. MNTC Court Reservation Policy: 

To make a reservation call (757-221-7378) or visit the front desk, members up to seven (7) days in advance, non-members up to 3 days in advance. 

  • Reservations are limited to 1.5 hours in length
  • One court reservation can be made per day up to 7 days in advance. 
  • If there is an open court after you play you may reserve it the same day
  • Reservations must include all participants’ names for safety purposes 
  • Voicemails and written notes left at the desk are not considered official court requests. 
  • For 9-10:30 am reservations made 7 days in advance ONLY, priority is given to those in person (sign-up sheet at front desk) over phone calls.
  • Non-member court reservation cost is $25 per person & are limited to  play 4 times per year. (There are no limitations for attending programs, lessons & events.)
  • If there is a holiday where the center is closed, reservations can be booked for the same day the following week.
  • Students may make reservations up to 3 days in advance at no cost. Student reservations made more than 3 days in advance cost $10 per player. All students must present a William & Mary ID upon check-in.  

 

  1. Cancellation The reservation-holder assumes the responsibility for canceling the court and for all playing partners checking in at time of play. 

 

  1. Lessons, Clinics, and Camps: All teaching staff are employed by William & Mary and are USPTA/PTR certified and adhere to USPTA coaching guidelines. Private lessons are offered in 30, and 60-minutes sessions. Group lessons are 60 to 90 minutes. Reservations can be made online or at the front desk. 
  2. Junior clinics are scheduled in one-month increments and payment must be received at registration. Drop-ins or make-ups are not allowed. Prior approval is required for registration for advanced programming. 

 

  1. Comportment/Court Entry & Exit: Players are expected to exit the court at the end of their scheduled court time, regardless of the match play status or score. In-coming players should wait until the completion of a point to enter a court, and not before the beginning of their reserved court time. If a player or team does not vacate a court at the appropriate time, please alert a staff member on duty. 

 

  1. Etiquette: Proper tennis etiquette including language and good sportsmanship is expected at all times. The USTA “Friend at Court” Handbook serves as the MNTC rules guide. Failure to follow these tenets may result in membership suspension or termination. Cell phones should be silenced and an “indoor” voice is expected at all times while on the courts. Wait for a point to end before asking for an errant ball to be returned. Dispose of all debris appropriately and pick up all of the balls. If you are the last reservation of the evening, please exit the court at the appropriate time.

 

  1. League Play: League matches may receive advance booking time earlier than the standard 72-hour window and beyond the 1.5 hour court time. All appropriate league fees will apply. Members interested in joining a League should inquire at the front desk.

 

  1. Attire: Proper tennis clothing and tennis-specific footwear must be worn. No street clothes, crop tops, aerobic attire, men’s tank tops or jeans allowed. No cross trainers, running shoes or other inappropriate footwear. Players not wearing the appropriate attire may be required to forfeit their scheduled reservation. 

 

  1. Food: No food, drinks or gum are allowed on the courts. Water in a non-breakable, sealed container is the exception. 

 

  1. Sport Usage: Only tennis activities are allowed on the courts. Other sports are not permitted.

 

  1. Teaching, Coaching and Instruction: Only persons employed by William & Mary as a USPTA certified tennis professional or employed by William & Mary as a Tennis Coach or Assistant Tennis Coach are authorized to teach, coach, or conduct instruction at MNTC. Teaching, coaching, and instruction includes advising and/or assisting players, verbally and/or physically on court, regardless of remuneration. Individuals who violate this policy will have all membership privileges revoked and will be asked to vacate the premises immediately.  

 

  1. Club Court Usage: McCormack-Nagelsen reserves the right to schedule all courts as appropriate for club-sponsored programs (leagues, drop-ins, tournaments, team matches, socials, parties, clinics, group lessons, camps, etc.) or private group rentals. Every effort will be made to provide advanced notice and affected reservations or programs will be notified immediately. William & Mary tennis teams will have priority over all other functions and may result in last minute changes while the team is in season.

 

  1. Refund Policy
  • Programming/lessons: If programming/lesson is cancelled a credit will be given.
  • Membership:Non-refundable
  • Stringing: Non-refundable 
    • If stringing was not installed properly- racket will be restrung at no charge
      • Can not be restrung at no charge if customer does not like the string type
  • Court Time:If court time is cut short, a partial refund can be given, if fee was paid
  • Merchandise:
    • Must be unused
    • 30 days full refund to original payment
    • Past 30 days a credit will be given

 

DISPUTE RESOLUTION

McCormack-Nagelsen staff has the final decision regarding all dispute resolution. Failure to follow any of these policies may result in immediate stoppage of play and possible membership suspension or termination.

 

Thank you for your cooperation.

We hope you enjoy your tennis play at McCormack-Nagelsen Tennis Center